CATO
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Frequently Asked Questions
Current answers for the production workspace, plans, literature tools, memory, and support.
Getting Started
How do I create a project?
What should go in one project?
Is there a guided tour?
Where are Files, Chat, Literature, and Workspace?
What is the fastest way to learn CATO?
Data and Files
What file formats can I upload?
What are the current upload limits?
Can I upload an archive?
Why was my password-protected Excel or Word file refused?
Why does a file upload but preview incorrectly?
Can CATO reuse a dataset it generated?
How should I delete a dataset or project safely?
Chat, Modes, and Runs
What are Standard and Research modes?
What happened to Fast mode?
How do I change chat mode?
What is the reasoning-effort slider?
How do I reference a dataset or artifact?
How do I review a plan before CATO executes?
What slash commands are available?
What happens if I navigate away while CATO is responding?
What is a background job?
How do I cancel a run?
Why did a response stop partway through?
How does CATO decide which specialized capability to use?
Workspace, Figures, and Reports
What is the project computer?
What is the Artifact Workspace?
How does artifact versioning work?
Can I edit figures?
Can I use Python and R notebooks?
What manuscript and annotation tools are available?
Can I share a conversation or figure?
Does a reviewer finding prove something is wrong?
Literature Intelligence
What does Literature Intelligence search?
How should I read the result ranking?
Does CATO retrieve full text?
What is the Evidence Matrix?
How does the citation network work?
What are the watch limits?
Who can use Systematic Review synthesis?
Where do saved reports live, and can I delete one?
What is on the Citations page?
How do I send papers to Chat?
Memory
What is the memory system?
What is the difference between project and global memory?
Can I turn memory off?
Does CATO save its generated findings as memory?
Why did CATO recall an outdated preference?
Plans, Usage, and Billing
What are the current self-serve plans?
Is AI usage a message limit?
What happens when my allowance window is full?
Why can a run stop even though it already started?
How do I change or cancel a plan?
Account, Security, and Privacy
Do new accounts require administrator approval?
How do I reset my password?
How do I enable two-factor authentication?
What are Labs and how does Enterprise work?
How is project data protected?
Can I upload protected or confidential data?
Where can I find current privacy and processing terms?
What can administrators do?
Support and Troubleshooting
What should I include in a support ticket?
What must I not include in a support ticket?
How quickly will support respond?
What should I do before submitting a ticket?
Why can support not reproduce my issue from a screenshot?