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Frequently Asked Questions
Current answers for the production workspace, plans, literature tools, memory, and support.
Getting Started
How do I create a project?
What should go in one project?
Is there a guided tour?
Where are Database, Chat, Literature, and Workspace?
What is the fastest way to learn CATO?
Data and Files
What file formats can I upload?
What are the current upload limits?
Can I upload an archive?
Why does a file upload but preview incorrectly?
How does Google Drive work?
Can CATO reuse a dataset it generated?
How should I delete a dataset or project safely?
Chat, Modes, and Runs
What are Standard, Fast, and Research modes?
How do I change chat mode?
How do I reference a dataset or artifact?
What is Plan mode?
What slash commands are available?
What happens if I navigate away while CATO is responding?
What is a background job?
How do I cancel a run?
Why did a response stop partway through?
How does CATO decide which specialized capability to use?
Workspace, Figures, and Reports
What is the Artifact Workspace?
How does artifact versioning work?
Can I edit figures?
Can I use Python and R notebooks?
What manuscript and annotation tools are available?
Can I share a conversation or figure?
Does a reviewer finding prove something is wrong?
Literature Intelligence
What does Literature Intelligence search?
What are Evidence-first and Novelty-first?
Does CATO retrieve full text?
What is the Evidence Matrix?
How does the citation network work?
What are the watch limits?
Who can use Systematic Review synthesis?
How do I send papers to Chat?
Memory
What is the memory system?
What is the difference between project and global memory?
Can I turn memory off?
Does CATO save its generated findings as memory?
Why did CATO recall an outdated preference?
Plans, Usage, and Billing
What are the current self-serve plans?
Is AI usage a message limit?
How is Fast mode billed?
What happens when included credit is exhausted?
Why can a run stop even though it already started?
How do I change or cancel a plan?
Account, Security, and Privacy
Do new accounts require administrator approval?
How do I reset my password?
How is project data protected?
Can I upload protected or confidential data?
Where can I find current privacy and processing terms?
What can administrators do?
Support and Troubleshooting
What should I include in a support ticket?
What must I not include in a support ticket?
How quickly will support respond?
What should I do before submitting a ticket?
Why can support not reproduce my issue from a screenshot?
