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Frequently Asked Questions
Find answers to common questions about using CATO.
Getting Started
How do I create a new project?
What file formats can I upload?
Can I have multiple datasets in one project?
Is there a guided tour for new users?
Data Management
How do I delete a dataset?
What happens to my data after upload?
Can I upload a ZIP archive with multiple files?
How do I organize datasets with folders?
How does Google Drive integration work?
What metadata does CATO extract from datasets?
CATO Chat & AI
What can I ask CATO?
How does the multi-agent AI system work?
How do I reference a specific dataset in chat?
What are slash commands?
What is Plan mode?
CATO asked me clarifying questions. What happens if I answer and then navigate away?
Why is CATO not understanding my question?
Are my chat conversations saved?
What happens if I navigate away from Chat while CATO is still generating a response?
What is the Memory system?
Why does CATO list assumptions after an analysis?
How does CATO choose which AI model to use?
What AI powers CATO?
Visualizations & Reports
Where do my visualizations appear?
Can I download generated charts?
How do I generate a DOCX report?
What file types can CATO generate?
What visualization types are available?
Can I edit or annotate my visualizations?
How does figure version control work?
Can I view 3D molecular structures?
Can I share a chat conversation with someone?
Biomedical Tools & Literature
What biomedical tools and libraries are available?
Can I search scientific literature?
Does CATO support R in addition to Python?
What citation formats are supported?
Literature Intelligence
What is Literature Intelligence?
What are the different search modes?
What is the Evidence Matrix?
How does the Citation Network work?
What types of documents can I generate?
How do I send literature to the Chat?
What are Watch Alerts?
What data sources does Literature Intelligence search?
How do study type filters work?
What is a Systematic Review and who can access it?
How do I send literature to Chat with a specific prompt?
Subscription & Billing
What are the subscription tiers?
How do I upgrade my plan?
What happens if I exceed my monthly limits?
Can I cancel my subscription anytime?
Does Enterprise plan support on-premises deployment?
How does the AI budget system work?
Account & Security
How do I change my password?
Is my data secure?
How does account approval work?
Can I share my project with others?
What is the Admin Console?
What are the Terms of Service and when do I need to accept them?
Can I delete my account?
Support & Troubleshooting
How do I submit a support ticket?
What should I include in a support ticket?
How long does support take to respond?
What if CATO is not generating correct results?
Why is file upload failing?
